Your Explorer RV Club Emergency Roadside Service (hereinafter referred to as ERS) provides 24-hour dispatching, 365 days a year, anywhere in Canada, the United States, and Mexico when travelling in vehicles covered under this program.
A 72-hour waiting period applies before activation. 

To obtain emergency roadside assistance, please call 1-888-869-4869.
In cellular-restricted areas, dial 1-514-985-8580. 

Reimbursement requests for services not generated through the designated toll-free number will not be honoured. For extenuating circumstances (for example, police intervention), reimbursement requests should be sent to Explorer RV Club Reimbursements at 1-888-869-4869 or by e-mail to [email protected]. 

A pre-qualified roadside service professional will be dispatched to your breakdown location to provide sign-and-drive towing to the nearest qualified service facility, flat-tire change with your inflated spare, jump-start, vehicle-fluid delivery, lock-out service, or extrication assistance within 15 metres of a paved road or highway. 

Members are responsible for the cost of any vehicle fluids and the cost of key cutting or replacement for any lock-out service provided. 

If the vehicle is diesel-fuelled, towing may be necessary. Mobile service is provided on a case-by-case basis. If service cannot be successfully provided at the breakdown location, the service provider will tow your vehicle to the nearest qualified facility.
This benefit does not cover a second tow for the same disabling incident, unless the second tow involves returning to the scene to secure a trailer or fifth wheel. 

When calling for assistance, be ready to provide your Membership ID Number, name, exact location of the disabled vehicle, nature of the disablement, and a brief description of the vehicle. 

Your Explorer RV Club ERS benefits cover the primary member, an associate member (residing in the same household), and any dependent children while driving, riding, or travelling in vehicles registered under the plan. 

Coverage applies to non-commercial passenger vehicles (motorhomes, cars, trucks, motorcycles, vans, trailers, and bicycles — see specific exceptions). 

Only one live-in RV per plan is covered. Additional member-owned vehicles can be added for a nominal fee. The Explorer RV Club office must be informed of any vehicle changes or inaccuracies, as only listed vehicles are covered. 

 NON-INCLUDED SERVICES 

• Towing, except at your own expense, of the vehicle, RV, or trailer to a location other than the nearest service center.
• Repeated roadsideassistance requests for your vehicle, RV, or trailer that, in Explorer RV Club Roadside Assistance’s opinion, require regular maintenance or repairs.
• Shovelling snow or sand to access your vehicle, RV, or trailer.
• Service in private areas not cleared of snow or ice.
• Installation or removal of snow tires or chains.
• Cost of parts, repairs, or labour for installing parts, testing, or repairing your vehicle, RV, or trailer.
• Services for vehicles, RVs, or trailers deliberately driven into inaccessible or unsafe areas (private roads, fields, construction sites, beaches, etc.).
• Any towing or roadside service following an accident (Collision, vandalism, fire, etc.).
• Towing to a scrapyard.
• Fees associated with waiting time, stand-by time (ferry line-ups, ferry fees, travel time, border line-ups, planned construction waits, etc.).
• Fees associated with crossing a provincial or international border.
• Commercial or emergency vehicles.
• Services for abandoned vehicles, RVs, or trailers (a licensed driver must be present).
• In case of a flat tire, any additional cost to purchase, provide, and install a new tire.
• Towing following a claim – contact your insurer.
• Unreasonable or excessive charges.
• Illegal or abusive use of your vehicle, RV, or trailer. 

Note: The subscriber must be on-site when the tow truck arrives; otherwise, service cannot be provided. 

Explorer RV Club Roadside Assistance maintains a wide network of service providers across Canada, the United States and Mexico. However, service-provider availability cannot be always guaranteed or in all regions. 

If no authorized Explorer RV Club service provider is available, the following reimbursement procedure applies:

1. Contact Explorer RV Club Roadside Assistance and obtain a reference number prior to arranging service.
2. Pay the invoice directly to the provider of your choice.
3. Submit the itemized invoice and proof of payment to Explorer RV Club Roadside Assistance within 30 days of the service date by sending the information to [email protected].
4. The invoice must clearly describe the services performed, location, and amount paid.

Reimbursements are processed according to the program’s terms and conditions and are subject to eligibility validation. 

Your ERS coverage begins at 12:01 a.m. on the first day of the chosen month and remains in effect until midnight on the last day of the 12th consecutive month. ERS coverage is subject to cancellation by either party at any time, upon written notification. The cancellation of the ERS coverage includes the primary member and all individuals eligible for benefits under the plan. All benefits will cease when the ERS coverage expires or when either party cancels. Once ERS coverage has been activated, the coverage is non-refundable. Upon activation, coverage availability, network access, and administrative costs are incurred for the full term of the plan. As such, no prorated, partial, or other refunds shall be issued in the event of cancellation by the subscriber, regardless of whether the service was used. Cancellation terminates access to benefits as of the effective cancellation date but does not give rise to any refund, credit, or reimbursement of fees paid.

Your Club membership number doubles as your ERS identification number. Your card will not expire as long as your membership and ERS coverage is current.

Your Explorer Emergency Roadside Service provides nationwide dispatching 24 hours a day, 365 days a year anywhere in Canada, the United States and Mexico. Unlimited calls in a year and unlimited tow mileage, towing to the nearest qualified service facility, mobile service where available, flat tire change, lock-out service, extrication (winching), jump start and vehicle fluid delivery. To obtain emergency roadside assistance, you must call the ERS toll-free number on the back of your membership card. A pre-qualified road service professional will be promptly dispatched to your breakdown location to provide sign and drive towing to the nearest qualified service facility.

Bicycle assistance is available 24 hours a day, 365 days a year, anywhere in Canada and the United States, on bicycles registered under this roadside assistance program. In the event of a roadside emergency, a professional bilingual (French/English) coordinator will answer and quickly obtain the required troubleshooting services. The service is offered for all types of bicycles, including tandems, recumbents, tricycles, and electric bikes.

To be eligible for services, the subscriber must call 1-888-869-4869 and/or reimbursement will not apply. Towing: in the event of a mechanical breakdown, your bicycle will be towed free of charge to the nearest repair center, up to a maximum of 25km. The cyclist must be on a roadway accessible to emergency road vehicles.

Service will not be provided in the event of inclement weather. Service will not be provided if the cyclist experiences problems with his or her bicycle at home. Bicycle Assistance is not available to unlock locks, cables, or any other locking device on the bicycle.

If your covered vehicle is disabled while travelling, call 1-888-869-4869 for live phone support to assist with*:

• Arranging a hotel or rental car
• Rearranging travel plans
• Notifying family or friends of your emergency situation

*You are responsible for the cost of services arranged.

If your vehicle is disabled due to a collision (defined as accidental impact between the covered vehicle and another vehicle or object which is reported to the local, provincial, federal or state police and which renders the covered vehicle unsafe or inoperable overnight), more than 160 kilometres from your home, reimbursement consideration is available for a total of $600 (with coverage beginning on the day of the collision and continuing for 3 consecutive days at $200/day) for car rental, food and lodging made necessary by the conditions of the collision.

Members must call 1-888-869-4869 and pay for the services at the time services are rendered. To receive reimbursement, members must mail the following information to Explorer RV Club Reimbursements, c/o Assistenza, PO Box #186, Station B, Montreal, QC H3B 3J7 within thirty (30) days of the Trip Interruption incident:

• A copy of the membership card
• The original rental/meal/lodging receipt(s) containing the commercial establishment’s pre-printed name, address and telephone number
• A copy of the collision repair receipt containing the commercial establishment’s pre-printed name, address and telephone number and including the member’s name and address and the vehicle’s make, model and VIN number
• A written letter detailing the necessity of the expenses
• A copy of the accident report filed with local, provincial, federal or state police

Call Membership Services at 1-800-999-0819 for more details.